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Autosync by mobile Apps

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6 comments

  • Official comment
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    Hi

    Sync is automatic, every time the app is opened and whenever an Activity and Transaction is created and/or submitted the app automatically syncs.

    Where is the problem in your reps syncing process?

    Merav Bitton
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  • 0
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    Hello Merav

    Actually no problem, rather a psychological challenge not to press sync time and again. Beside the fact that app might run continuously for 1-2 days.

    I consider this as long-term request.  

    Carl Hauser
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  • 0
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    Everything syncs automatically. When do they need to press sync time and again? 

    Merav Bitton
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  • 0
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    Activities 'In Creation' don't sync.

    By the fact the sync button is there, it tells users it will only sync when pressed.

    If iPad App is running, without touching anything, when is autosync triggered?

    Carl Hauser
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  • 0
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    All,

    I posted this feature request:

    https://support.pepperi.com/hc/en-us/community/posts/115006159087-Automatic-syncing-in-the-event-of-no-coverage

    Before I saw this existing open ticket. Apologies.

    Like some other users, we come across scenarios where the Pepperi app doesn't detect that a sync hasn't been completed for a period of X hours/days (whatever the criteria might be). For example, a user might have a week on vacation but actively use the iPad throughout this time. The Pepperi app is then opened and is already signed in and in the iPad's "recent app" list. Basically, it's not detecting anything to force a sync.

    I would also like to see sync behaviour improved in the event the order was placed during a period of no cellular activity per my post above.

    Matthew Borgo
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  • 1
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    With the workflow there are great sync action to be triggered, but yes while offline it would be great to have another check and trigger.

    Giving trust to field reps that it syncs without pressing a button - I observe with a similar apps that users press sync button far too much. - would be key benefit.

    Carl Hauser
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