Submit Ticket

Pepperi Knowledge Center

Search, browse articles, find answers

Ignore currently selected Main Category and/or Filter on barcode scan

Answered

Comments

10 comments

  • Official comment
    Avatar

    Hi,

    Just to let you know that this bug has been fixed in the next iOS version, I've tested it myself. It will be released in the next version of the iOS app, in several weeks.

     

     

    Merav Bitton
  • 0
    Avatar

    Hi Matthew - sorry for the delay in response I was out of the office last week.

    My first question is - do you use bluetooth scanners or the device camera to scan UPC?

    When scanning in items with a scanner - the "Bar Code Grid" View allows for all items scanned to be found regardless of what filter you were in - which is exactly your requirement I believe. You can add this view to your Order Center View Menu options and label it "Scanning View" for example. Then, if needed, users can switch to one of the other views (such as Medium/Grid etc...) to continue adding items by navigating Filters/Main categories.

    (When preparing these types of orders (if you are using a scanner), do you need to go back and forth between navigating through filters and scanning? Or are these types of orders typically comprised of adding items only by scanning them in?)

    However, if you're not using scanners and relying on the device camera to scan, this obviously won't work because you can't scan with the device camera in Bar Code Grid View. In which case I'll take your request up with R&D.

    Thanks and looking forward to hearing back from you here,

    Merav

     

  • 0
    Avatar

    Hi Merav,

    Thank you for your reply and feedback!

    Unfortunately we are just scanning with the device’s camera for barcode scanning (in this case iPhones and iPads.)

    Hopefully there is a solution available to auto switch categories/filters on a successful barcode scan.

     

    Cheers,

    Matt

    Matthew Borgo
  • 0
    Avatar

    Ah, ok, one more thing...

    Do you have "Search All" enabled ? It's on the Settings tab of the transaction type.

    It allows for all filters to be searched for an item if not found in the current filter. However, it does require a tap on the device - because the Search All option appears as a link you tap on under the search box.

    Merav Bitton
  • 0
    Avatar

    I do have "Search All" enabled. Does this mean the user needs to scan the barcode first and then tap the "Search All" button?

    Matthew Borgo
  • 0
    Avatar

    Is there any way you or another user can please try this - scanning and then tap search all - and let me know if it works for you?

    I don't have a scanner attached at the moment.

    Thank you

    Merav

  • 0
    Avatar

    We're just using the iOS camera here.

    The only way to invoke a "Search All" barcode scan is to tap the Search box, then tap the barcode button and scan a barcode. The barcode number is entered into the text box however the search isn't actually executed (as per an open support bug ticket) however if you tap the Search box again (with the scanned barcode number still entered) and tap the "Search All" button the search is executed and the item is located.

    Matthew Borgo
  • 0
    Avatar

    hi

    Sorry, I forgot that you are using the cameras...mixed you up with another customer.

    Actually, I discovered that when I am in a filter that the item is NOT in, then I scan the bar code of the item and get "No items found". Then I tap the Search box, and tap on Search all, and the item is still not found, it just clears out the search box and displays all the items in the current filter. Indicating that when tapping Search all after a bar code scan, it just clears the box instead of actually searching.

    Here is my screencast of this behavior: https://youtu.be/r_3SlybZF9M

    I am opening a bug on this behavior. 

     

  • 0
    Avatar

    Hi Merav, how are you going with resolving the bug so a barcode scan will Search All by default?

    Matthew Borgo
  • 0
    Avatar

    Hi,

    R&D is already working on it. I will update you which version it will be ready for as soon as they tell me.

     

     

    Merav Bitton

Please sign in to leave a comment.

Still need help? We're here for you

Submit Ticket