FAQ - Help on Errors
- How to: Send Database to Support
- Having trouble logging in to the app on my tablet
- How to Clear the Mapping and existing data and Start Afresh (QuickStart Wizard)
- Sync failed
- I don't see the Item Properties or Prices in my Catalog or on the Cart
- Error "no translation to external ID <category_name>" in the error log when uploading items
- My sales reps are not getting assigned permission to their Accounts
- I don't see pins on the Accounts Map View
- No images are appearing after Sync
- Accessing the Admin Error Log
- Country code incorrect in Accounts file
- When uploading an Excel file - I get an error "A column should be deleted" or "Duplicate headers"
- Problems with Syncing
- My first sync failed!
- My time and date are not set properly for my region on the orders
- Wrong Item Image in the catalog
- My Accounts are not appearing on the map