PDF Order Configuration tips

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    What about the PDF view for iPads/Tablets? When you download a PDF on the iPad, it comes out extremely enlarged which is not helpful. Our sales reps use iPads to write their orders, but then have to log into Pepperi online to print orders. The problem is, they can't be on the Pepperi app and the web version at the same time. The system puts every order they've submitted into the trash if they're signed into both. It would be super helpful if we could edit the view of a tablet PDF to avoid issues. 

    Tiara Merculieff
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    Hi Tiara,

    Thanks for commenting in our knowledge base.

    First off, I would like to update you that our knowledge base has been moved to the new Advantive portal. 

    Please go to https://advantive.my.site.com/support/s/login/?startURL=%2Fsupport%2Fs%2F%3Ft%3D1741274400532 and click "Not a member?" to create your account. Then you will be able to browse the knowledge base there. At some point the Zendesk portal will be taken offline.

    In response to your question, there is no way to edit the cart PDF view per device (as there is for other catalog views). the configuration is for both tablet and web app. It should not look different. 

    I assume from what you wrote that you have confiured the PDF view to your satisfaction and it looks good on the web app, but not on the tablet?

    Why are your reps printing orders? Do they print every single order? Can they email the orders instead?

    What exactly is it that looks bad when they print from the tablet?

    It would be better for you to answer all these questions in a support ticket that you open from the Advantive support portal after creating your account. This way it can be handled properly and with priority.

    Thank you

    Merav

    Merav Bitton
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