When Pepperi users and Storefront buyers get a new password, or change/forget their password - they receive an email that contains the new password.

You can customize the content of the email that is sent to your users when you add them as Pepperi users, or when they change or forget their password. You can use your own html template to format the email.

Out of the box, Pepperi will send the default reset password email containing the Pepperi logo, and a short message, that includes the new password.

It's very simple to load your own html file to the Configuration Files section, allowing you to set the email's layout and content.

This is especially relevant if you have purchased the branded app version of Pepperi. By customizing the template, your users will not receive any communication mentioning Pepperi or showing its logo (for more information on Pepperi's Private Label branded app see: https://www.pepperi.com/pricing/private-label-b2b-e-commerce-app )

You'll need to write the HTML template and then load it to the Pepperi Web Admin.

If you don't know how to write HTML, you can use many online free HTML generators and enter your content and have the HTML automatically generated.

Use the following tags in your HTML:

[FirstName] Will be replaced with user's first name as listed in Pepperi
[LastName] Will be replaced with user's last name as listed in Pepperi

[EmailOfTheUser] Will be replaced with the user's email address (their username to log in to Storefront)

[Password] Will be replaced with the newly generated password. The [Password] tag is case sensitive.

The only mandatory tag is [Password], because this tag will be searched for and replaced with the newly generated password.

Here is an example of a simple HTML template with a short text and the new password (below there is a more complicated example using images, links and logo):

You can create any html template you wish, including links and images.

The attached html sample template will send the following email. You can download it and modify it - change the links, the images and the text to your needs.

Upload your HTML template

To upload a template go to Settings -> Configuration files -> Add Configuration file

click "Add new file" and select "Forgot Password HTML Template"

Browse and upload your HTML template.

Once it is uploaded, all emails going out with passwords will use this template.